Provides friendly service to and maintains positive relationships with all internal and external Customers Writes irregularity and complaint reports as required Resolves such problems quickly and within guidelines established by the CompanyĬompletes forms and reports as required by the company Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problemsĭeals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Provides current and accurate fare, schedule, reservations, flight arrival/departure information and answers all general inquiries from Customers and other visitors to the airport terminal Handles transactions required to board the aircraft in a timely and efficient manner Answers telephone to provide information to callers, page customers, resolve problems or complaints and assist as needed. Your main responsibilities in this role include the following: Duties and ResponsibilitiesĬhecks in baggage and Cargo. ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the Companyįly for free, as a privilege, on any open seat on all Southwest flights-your eligible dependents too. Up to a 9.3% 401(k) Company match, dollar for dollar, per paycheck. Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit.Ĥ01(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limits They’re friendly, patient problem solvers who enjoy multitasking and working in a dynamic, safe environment. Customer Service Agents are often the first Southwest Employee our Customers interact with during their travel experience and set a hospitable tone for our Customers’ trip. May perform other job duties as directed by Employee’s Leaders.Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area. Must be able to meet any physical ability requirements listed on this description. Handles any aspect of ticketing and check-in by operating a computerized point-of-sale system, boarding, baggage service, reservations and resolving related complaints and problemsĪny other duties as assigned by supervisor or Station Managerĭuties may vary due to size and organization of the station Resolves such problems quickly and within guidelines established by the Company Works in a cooperative spirit to ensure the success of our Companyĭeals with mishandled Customers as a result of oversales, delayed or cancelled flights, lost, delayed, or damaged luggage. Responsible for providing legendary Customer service to people desiring to travel, use cargo or baggage service by attending to their needsĬompletes forms and reports as required by the companyĬhecks in baggage and Cargo. Computes charges, makes change and balances daily transactions. Handles cash, checks, credit cards, travel vouchers and coupons as forms of payment for tickets. Responsibilities include greeting and handling Customers in a polite and friendly manner. Your main responsibilities in this role include the following: Duties and Responsibilities ProfitSharing contributions are subject to plan’s vesting schedule and are made at the discretion of the CompanyĤ01(k) match contributions are subject to the plan’s vesting schedule and applicable IRS limitsįly for free, as a privilege, on any open seat on all Southwest flights-your eligible dependents too. Potential for annual ProfitSharing contribution toward retirement - when Southwest profits, you profit. Customer Service Agents extend Hospitality to Southwest’s Customers at the ticket counter, baggage service office, and gate area.
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